eq333 Privacy Policy — Your Data, Protected

Our Privacy Commitments at a Glance

Before reading the full policy, here are the six most important things to know about how eq333 handles your personal data.

1Introduction

eq333 ("eq333", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the eq333 online gaming platform accessible at eq333.bio (the "Platform"). This Privacy Policy ("Policy") describes how eq333 collects, processes, uses, stores and shares personal information about you when you register for, access or use the Platform.

This Policy applies to all personal data collected through the Platform, including data collected during account registration, during use of the Platform's gaming, betting and payment services, during customer support interactions, and through automatic technical data collection during your browsing sessions on the Platform.

2Data Controller

For the purposes of this Privacy Policy, the data controller responsible for the processing of your personal data is eq333, the operator of the Platform. The data controller determines the purposes and means by which your personal data is processed. All data-related enquiries, access requests and complaints should be directed to eq333 using the contact details in Section 14 of this Policy.

3Information We Collect

eq333 collects personal data from two primary sources: information you provide directly when registering and using the Platform, and information collected automatically through your use of the Platform.

Information You Provide Directly

The following categories of personal data are collected directly from you when you register for an account, complete KYC verification, make deposits or withdrawals, or contact customer support:

Information Collected Automatically

When you access the Platform through a mobile browser, eq333 automatically collects certain technical and usage data, including:

• Device information: device model, operating system version, mobile browser type and version, screen resolution, and device language settings.
• Connection information: IP address, mobile network operator, approximate geographic location derived from IP (city-level only, never GPS coordinates), connection type (3G/4G/WiFi).
• Usage data: pages and game categories visited, games played, betting markets accessed, session duration, time and date of access, and features used within the Platform.
• Cookie data: session identifiers, authentication tokens, and preference data stored in your browser to maintain your logged-in state and remember your Platform preferences between sessions.

4How We Use Your Personal Data

eq333 uses the personal data it collects for the following purposes. For each purpose, eq333 relies on a specific legal basis for processing, which is described in Section 5:

• Account creation and management: to register your account, verify your identity and age, maintain your account profile, and provide access to the Platform's services.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket and Upay, to verify that the payment method belongs to you, and to maintain a transaction record for accounting and dispute resolution purposes.
• Compliance and fraud prevention: to conduct KYC checks, verify age eligibility (21+), perform AML screening, detect and prevent fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct described in the Terms & Conditions.
• Customer support: to respond to your enquiries, complaints and dispute submissions, and to maintain a record of support interactions for quality and training purposes.
• Responsible gaming: to monitor account activity for signs of problem gambling, to apply deposit and loss limits you have set, to enforce self-exclusion periods, and to send responsible gaming reminders.
• Platform improvement: to analyse aggregated and anonymised usage data to improve Platform features, game performance, payment flows and user experience.
• Promotional communications: where you have given explicit consent, to send you information about eq333 promotions, bonuses, seasonal offers and new game launches via your registered mobile number or email address.

eq333 does not use your personal data for any purpose not listed above without first seeking your explicit consent or updating this Privacy Policy to reflect the new purpose of processing.

5Legal Basis for Processing

eq333 processes personal data only where a lawful basis for doing so exists. The legal bases on which eq333 relies are:

• Contract performance: processing your identity, contact and financial data is necessary to register your account, process payments and deliver the Platform's gaming and betting services to you.
• Legal obligation: processing identity and financial data for KYC, AML and age verification purposes is required to comply with applicable legal obligations.
• Legitimate interests: processing technical and usage data for Platform security, fraud detection, responsible gaming monitoring and Platform improvement serves eq333's legitimate interests in operating a safe and compliant platform.
• Consent: processing your contact data for promotional communications is carried out only where you have given explicit consent. You may withdraw this consent at any time by contacting [email protected].

6Sharing Your Personal Data

eq333 does not sell or rent personal data. eq333 may share your personal data only in the limited circumstances described below.

Service Providers

eq333 engages third-party service providers to assist in the delivery of Platform services. These providers are bound by confidentiality obligations and are permitted to use your data only as directed by eq333 and only for the purposes described in this Policy. Service providers include:

• Payment processing partners (bKash, Nagad, Rocket, Upay) — to facilitate the processing of your deposit and withdrawal transactions.
• KYC and identity verification providers — to conduct automated and manual identity and age verification checks as required by our compliance obligations.
• Technology and hosting providers — to host the Platform's servers, maintain database infrastructure, and provide technical security services including SSL certification and DDoS protection.
• Customer support platform providers — to facilitate the management of customer support tickets and communications between players and eq333 support staff.

Disclosure Required by Law

eq333 may disclose your personal data to government authorities, law enforcement agencies or regulators where required to do so by applicable law, by a valid court order, or where eq333 reasonably believes that disclosure is necessary to prevent fraud, money laundering or a threat to the safety of any person. In all such cases eq333 will disclose only the minimum personal data necessary to satisfy the legal requirement and will, where lawfully permitted, notify you of the disclosure.

7Payment Data and Mobile Wallet Privacy

eq333 processes payment data — including your bKash, Nagad, Rocket and Upay mobile wallet numbers and transaction records — solely for the purpose of facilitating your deposits and withdrawals and for maintaining the financial records required by our compliance obligations.

eq333 does not store full payment credentials in plaintext. Mobile wallet numbers associated with your account are stored in encrypted form. eq333 will never share your mobile wallet number with any third party other than the payment processing partner directly involved in the processing of your transaction.

8Cookies and Tracking Technologies

eq333 uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by your mobile browser when you visit the Platform. eq333 uses the following categories of cookies:

• Essential cookies: strictly necessary for the operation of the Platform, including session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your preferences (e.g., language settings, last visited game category) so that you do not need to re-enter them on subsequent visits.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate and use the Platform, enabling eq333 to identify areas for improvement. These do not identify you personally.

You can manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies will impair your ability to use the Platform, including your ability to log in and complete transactions.

9Data Retention

eq333 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected. The standard retention periods applied by eq333 are as follows: account data and transaction records are retained for a minimum of five (5) years from the date of account closure, in order to satisfy applicable legal, regulatory and accounting obligations. KYC verification documents are retained for a minimum of five (5) years from the date of collection. Customer support records are retained for two (2) years from the date of the interaction. Technical and usage data collected via cookies and server logs is retained for a maximum of thirteen (13) months.

When personal data is no longer required, eq333 will securely delete or anonymise it in accordance with its internal data destruction policy. You may request early deletion of your personal data by contacting [email protected], subject to eq333's overriding legal retention obligations.

10Data Security

eq333 implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the Platform's servers, encryption of sensitive data fields (including payment credentials and identity document images) at rest, access controls ensuring that personal data is accessible only to eq333 personnel who require it for the purposes described in this Policy, and regular security assessments of the Platform's infrastructure.

While eq333 takes data security seriously and employs industry-standard protective measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a data security incident that is likely to result in a risk to the rights and freedoms of affected players, eq333 will notify affected individuals without undue delay.

11Your Data Rights

As a data subject, you have the following rights in relation to the personal data that eq333 holds about you. To exercise any of these rights, please contact eq333 at [email protected] with a written request clearly identifying yourself and the right you wish to exercise:

• Right of access: you have the right to request a copy of the personal data eq333 holds about you, together with information about how it is being processed.
• Right to rectification: you have the right to request that eq333 corrects any inaccurate or incomplete personal data it holds about you.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to eq333's overriding legal retention obligations.
• Right to restriction: you have the right to request that eq333 restricts its processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to data portability: you have the right to request a copy of personal data you have provided to eq333 in a structured, commonly used and machine-readable format.
• Right to withdraw consent: where eq333 processes your data on the basis of consent (e.g., for promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

eq333 will respond to all valid data rights requests within five (5) business days of receipt. In complex cases, eq333 may extend this period by a further thirty (30) days and will notify you of the extension and the reason for it within the initial five-day period.

12Children's Privacy and the 21+ Rule

The eq333 Platform is strictly intended for adults aged 21 and above. eq333 does not knowingly collect or process personal data from any person under the age of 21. If eq333 discovers or is notified that personal data belonging to a person under 21 has been collected, eq333 will promptly delete that data and close the associated account. If you believe that a person under 21 has registered an eq333 account, please notify eq333 immediately at [email protected].

13Changes to This Privacy Policy

eq333 reserves the right to update or replace this Privacy Policy at any time to reflect changes in applicable law, changes in the Platform's data processing activities, or improvements in eq333's privacy practices. When changes are made, the revised Policy will be published on this page with an updated "Last Updated" date. Your continued use of the Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated Policy.

Where changes to this Policy materially affect your privacy rights, eq333 will endeavour to provide advance notice to the mobile number or email address registered to your account before the changes take effect. You are encouraged to review this Privacy Policy periodically to stay informed of how eq333 protects your personal data.

14Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data that eq333 holds about you, please contact the eq333 privacy team using the details below. All privacy-related communications should include your registered mobile number so that we can verify your identity before processing your request.